Shipping Info & Policies

Privacy

Your privacy is of utmost importance to us. We do not sell our mailing lists or share your personal information with anyone. The information you provide will only be used to process your order and, if requested, to send email updates.

Ordering

  • All prices are in US dollars.
  • We accept Visa and Mastercard. We offer secure online ordering through our shopping cart; however, if you would rather not give your credit card information online, please call us toll free at 877-413-1611, Monday through Saturday, 10am-6pm, Eastern Time.
  • If you prefer, you may send payment by personal check or postal money order. Your order will be shipped after funds are deposited in our account.
  • We reserve the right to refuse any order.
  • To receive confirmation of your order, please add orders@sweethomequiltco.com to your address book.

Shipping

  • We will make every effort to process your order quickly and accurately. Most products are in stock and are processed and shipped within 1-2 business days. Special orders and out-of-stock products can take up to 7 business days to ship. If for whatever reason our shipping delay is more than 7 business days, you will be notified by email.
  • Shipping charges shown when you place your order are an estimate of the actual fees. Shipping charges may be adjusted based on the physical size of your order. If you wish to be notified of exact charges prior to shipment, please make your request in the "Comments" section of the shopping cart.
  • We do not charge a handling fee - only actual shipping costs.
  • We are always happy to accommodate special requests for more immediate delivery (such as Next Day delivery) and will charge actual fees. Just include your request in the "Comments" section of the shopping cart.
  • Local customers may pick up orders placed online. Indicate "pick up" in the "Comments" section. Your order will be ready after 12 noon the following business day.
  • If you have any questions about shipping charges, please call us toll-free at (877)413-1611 or email orders@sweethomequiltco.com.

Domestic Orders

  • Orders are shipped via USPS Priority Mail.
  • A $4.95 flat-rate envelope will usually hold 5-7 yards of regular fabric.
  • A $10.35 flat-rate box will usually hold 15-18 yards of regular fabric.
  • Insurance is not added unless requested in the "Comments" section of the shopping cart. The additional charge will be added to your invoice.
  • We are not responsible for lost, damaged or stolen merchandise.
  • We offer FREE shipping on all US orders of $150.00 or more.

International Orders

  • Orders are shipped via USPS Global Priority Mail flat-rate.
  • Postage for envelopes is $10.95 to Canada or Mexico; $12.95 to other countries. Envelopes will usually hold 5-7 yards of regular fabric.
  • Postage for boxes is $25.95 to Canada or Mexico; $41.95 to other countries. Boxes will usually hold 15-18 yards of regular fabric.
  • Your order may be split into multiple shipments if the savings is significant. If you prefer to receive your order in one shipment, please state in "Comments."
  • Insurance & tracking is not available for International orders.
  • No returns on international orders.
  • We are not responsible for lost, damaged, or stolen merchandise.
  • You are responsible for any customs fees or duties.

Refunds & Returns

  • We will happily replace any merchandise which was sent in error or has a manufacturer's defect, provided the merchandise is returned to us in the original condition.
  • Fabric may be returned if flawed (before washing). We cannot accept the return of fabric that has been washed, cut, smells of cigarettes or other odors, or fabric with pet hair.
  • We cannot refund books, patterns, block of the months, quilt kits, or any opened pre-packaged items.
  • Insurance and shipping charges are non-refundable.
  • All returns must include a Sweet Home Quilt Co. shipping receipt and be returned within 10 days of purchase. Do not return any item without first obtaining authorization.
  • Sales of clearance merchandise are final. No returns will be accepted on these items.
  • All International sales are final. No returns or refunds on international orders.
  • No cash refunds - exchanges or store credit only.
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Wish List

Take advantage of our online Wish List and be sure to get exactly the gifts you want! Send a hint with your Sweet Home Quilt Co. Wish List to your friends and family. Or use our Wish List as a way to keep track of your favorites for future shopping! Our Wish List is easy to use. Just select your items into the shopping cart, then select "Create and email a wish list" and enter your email address and the email address of the person to whom you want to send your hint. The contents of your cart will be saved with a Wish List ID Number that will then be emailed to both of you. Retrieve the contents of the Wish List by clicking the link in the email to return to the website, enter the Wish List ID from your email in the box provided, and Check Out to finalize the purchase. Please note, you will need to save the email with the link and Wish List ID to be able to retrieve your Wish List at a later date.  It's that easy!